Process Mapping - an introduction

Course info


This module is an introduction to Process Mapping which enables a team to identify improvement opportunities. A process which is a sequence of activities connected together to achieve an outcome, is depicted as a map, which allows everyone to have the same view of the process.  

The module demonstrates how to convert an everyday activity like making breakfast into a process map. 

Process Mapping is one of the tools of a Quality Improvement system in healthcare, industry, hospitality, and in many other sectors, and this module is one of the Quality Improvement modules offered by ISMP Canada.  


Process Mapping – an introduction

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You must have an ISMP Canada account to register for this course.