Education Events

This workshop will provide participants with an overview of Continuous Quality Improvement (CQI) fundamentals, and how they can be applied to improve medication safety in a Community Pharmacy environment. Expert advice will also be provided by ISMP Canada faculty that are medication safety specialists.

• March 6, 2025

This virtual workshop will provide health care professionals with background theory and hands-on practice in incident analysis using Root Cause Analysis (RCA) and in proactive risk assessment using Failure Mode and Effects Analysis (FMEA).

This workshop is also available in French! Click here for more information.

• January 30 & 31, 2025
• February 22 & 23, 2025
• March 27 & 28, 2025

Safe Label and Package Design – to help prevent medication errors

The label and package are the first points of interaction between a health product and a potential user. It is important that product labels and packages are designed with the user in mind and with consideration of the environment in which the product will be used. Guides have been developed to support manufacturers in the design of labels and packages that are clear and effective, and also to support proper identification of products to minimize the risk of errors causing harm.

• September 19, 2025

This virtual workshop will provide participants with background theory and hands-on practice in using a multi-incident analysis to analyze a group of medication incidents that share a common topic on day 1 and introduce a novel tool called the Medication Safety Culture Indicator Matrix (MedSCIM) on day 2.

• January 23 & 24, 2025
• May 15 & 16, 2025
• September 20 & 21, 2025
• January 15 & 16, 2026

This 1-day live facilitated virtual workshop teaches health care professionals the fundamentals of medication reconciliation (MedRec) and Best Possible Medication History (BPMH) while providing hands-on practice with case scenarios on how to conduct in-person and virtual medication history interviews.

• March 8, 2025
• May 2, 2025
• September 13, 2025
• November 14, 2025
• March 14, 2026

This workshop provides those working in long-term care (LTC) with theory and hands-on practice in incident analysis (root cause analysis).

Incident Analysis is a tool to investigate errors in healthcare through identifying the key contributing factors and developing actions to address them. Content includes a step-by-step approach using the Canadian Incident Analysis Framework, including a focus on human factors and quality improvement.

Participants practice the incident analysis process through interactive exercises and group work.

• January 16, 2025
• February 13, 2025
• March 20, 2025

This virtual workshop will provide Paramedics with background theory and hands-on practice in incident analysis using Root Cause Analysis (RCA) and in proactive risk assessment using Failure Mode and Effects Analysis (FMEA).

• February 6 & 7, 2025
• May 8 & 9, 2025
• September 11 & 12, 2025
• February 26 & 27, 2026

This eLearning module provides a general introduction on the safe use of insulin pens for health care providers. The module explains the best practice techniques for insulin pen use – disposable and reusable, and the potential risks associated with the improper use of insulin pens. It is not meant to replace hands-on training.

Module cost: $9.95 + applicable taxes

Contact ISMP Canada for our special organizational rates.

The primary purpose of these four eLearning modules is help improve the safety of multiple IV infusions. The modules focus on addressing known education gaps associated with setting up and managing secondary IV infusions and shared infusion volume (i.e., the common volume shared by 2 or more infusates). They are intended for clinicians, students and educators working in clinical settings such as critical care, medical/surgical, and pediatric units.

Module cost: $9.95 + applicable taxes

All 4 modules cost: $29.95 + applicable taxes

Contact ISMP Canada for our special organizational rates.

Community pharmacists play a pivotal role in ensuring that prescriptions are safe and effective for our pediatric population. This 5-part eLearning program will provide community pharmacists the fundamentals of assessing pediatric prescriptions, doing common calculations, identifying, and managing high-risk areas in your practice, as well as effectively educating patients and caregivers. Co-designed with the input of pediatric specialists, clinical pharmacists, community pharmacists and consumers, and based on medication incidents from 2016-2021, the topics selected are pertinent to present-day pharmacy practice.

The Canadian Council on Continuing Education in Pharmacy (CCCEP) has accredited this program for 2.5 CEUs for pharmacists; CCCEP # 1231-2022-3399-I-P.

Program cost: $150 + applicable taxes/person

Contact ISMP Canada for our special organizational rates or if interested in the module.

This introductory program, collaboratively developed by ISMP Canada with the Ontario Pharmacists Association, takes an interactive approach to self-directed learning.

Participants will learn about the fundamentals of patient safety, including how human factors impacts both the likelihood of error and the success of improvement plans. Case studies are used to illustrate how to analyze incidents and proactively assess processes for error opportunities. The Ontario College of Pharmacists (OCP) medication safety quality assurance program, AIMS, is highlighted and integrated into the program’s 4 modules:

• Module 1: Before the Incident
• Module 2: Analyzing Incidents
• Module 3: Proactive Risk Assessment Using Failure Mode and Effects Analysis (FMEA)
• Module 4: Program Summary

Who should take this program:
Pharmacists, pharmacy technicians and pharmacy assistants with an interest in enhancing their knowledge and skills in the area of patient safety and new pharmacy owners, designated managers and supervisors who will be responsible for quality assurance in the pharmacy.

This program has been customized for the community pharmacy environment. It is accredited for 6.5 CEUs. Accreditation # : CCCEP: 8003-2020-3044-I-P.

Program cost: $500 + applicable taxes

ISMP Canada invites healthcare professionals to participate in a one hour complimentary webinar that will provide an opportunity for participants to learn more about the development of a list of “TALLman Lettering for Look-alike/Sound-Alike Drug Names in Canada”.

Within Long-Term Care homes, Quality Improvement is a journey of residents and families, personal support workers, nurses, physicians, managers, and pharmacists coming together, staying together and working together towards improved outcomes. During the “Strengthening Medication Safety in Long-Term Care” initiative, ISMP Canada provides support Education and Training in Quality Improvement Techniques.

This online learning program is for pharmacists, pharmacy technicians and pharmacy assistants who want to learn more about how to safely prepare compliance packages. The program will introduce medication safety principles and concepts specifically applicable to compliance packaging. In addition, the module will examine the potential for medication errors associated with compliance packaging and system based strategies for prevention.

The Canadian Council on Continuing Education in Pharmacy (CCCEP) has accredited this program for 3 CEUs for both pharmacists and pharmacy technicians; CCCEP # 1231-2020-3116-I-Z. Accreditation Expiry Date: Dec 15, 2025

Program cost: $225 + applicable taxes

A systematic, consistent process for collecting information about a patient’s actual medication use is critical for assessing outcomes and preventing medication errors. This online learning module, customized to the primary care environment, provides a practical approach to teach clinicians how to engage patients and caregivers in a dialogue about their medications. Steps to identify and resolve medication information discrepancies are presented.

Program Cost: Single user – CAD $9.95 plus applicable taxes

Organization: Contact ISMP Canada for our special organizational rates. Note: Module can be uploaded to a Learning Management System (LMS) that supports SCORM 1.2 for organization-wide access.

This online learning module teaches clinicians how using a systematic process for medication reconciliation (MedRec) can prevent medication errors and adverse drug events (ADEs), by identifying and resolving discrepancies between medications a client is actually taking (Best Possible Medication History – BPMH) and medications documented or recorded in a client’s health record(s).

In the context of home care, there are several specific interfaces of care where a home care client can benefit from MedRec processes.

Program Cost: Single user – CAD $9.95 plus applicable taxes

Organization: Contact ISMP Canada for our special organizational rates. Note: Module can be uploaded to a Learning Management System (LMS) that supports SCORM 1.2 for organization-wide access.