Amélioration de la qualité

Utiliser les méthodes AQ pour comprendre et améliorer le processus de l’utilisation de médicaments

Coming together is a beginning, staying together is progress, and working together is success.

Henry Ford


Within Long-Term Care homes, Quality Improvement is a journey of residents and families, personal support workers, nurses, physicians, managers, and pharmacists coming together, staying together and working together towards improved outcomes.

During the “Strengthening Medication Safety in Long-Term Care” initiative, ISMP Canada provides support in two areas of Quality Improvement:

  • Education and Training in Quality Improvement Techniques
  • Coaching and Facilitation of Quality Improvement Teams

Education and Training in Quality Improvement Techniques


The QI journey needs a common language and methodology. You will get introduced to these in the short, online modules, which can be accessed by anyone. These are interactive modules where you will perform some simple activities to understand the QI concepts and tools and will get an opportunity to translate those to your facilities. Below is a list of the E-learning modules:

You will need to login or register to access these modules.

Advanced Workshops

After being introduced to a common QI language and some basic concepts, you will be able to participate on cross-functional improvement teams that will develop advanced skills in improvement through workshops. The advanced workshops, which are listed below, could be remotely facilitated or in-person, depending on the preferences and availability of your teams.

  • Mapping the medication process to identify the opportunities to improve medication safety
  • Designing tests of change (PDSA) for selected strategies to improve medication safety
  • Sustaining the improvements made in medication safety through Process Controls and Change Management

Coaching and Facilitation of Quality Improvement Teams

Even the most talented teams require some coaching to apply the newly acquired skills to their own work environments. Typically, your QI teams will spend about six months applying the QI techniques, during which they will be coached by subject-matter experts from ISMP Canada. Just-in-time coaching will be provided to your teams to:

  • Define your medication safety opportunity.
  • Measure the baseline, and analyse the processes associated with the defined opportunity.
  • Brainstorm, prioritize and test the most impactful improvement ideas.
  • Make the improved process the new standard at your facility.

Use QI methods to understand and improve medication processes

Laisser nous savoir comment l’initiative Renforcer la sécurité des médicaments en soins de long durée a un impact positif dans votre milieu. Partagez vos histoires, photos et vidéos avec nous. Avec votre permission nous les afficherons ici pour inciter les autres à participer. Ensemble nous ferons toute la différence.

Comment participer / nous joindre