This module is an introduction to Process Mapping which enables a team to identify improvement opportunities. A process which is a sequence of activities connected together to achieve an outcome, is depicted as a map, which allows everyone to have the same view of the process. The module demonstrates how to convert an everyday …
This module is an introduction to error reduction and prevention strategies by making the abnormal conditions apparent. Detecting risks before any harm occurs to residents is essential to improving medication safety. The module demonstrates the benefits of error-detection strategies through two simple online activities. Error reduction by making abnormal conditions obvious is one of …
This module describes the advantages of clear, visual work instructions for medication safety. The module includes a simple activity that illustrates how visual work instructions and procedures save time and thus have higher rates of compliance. Visual, standardized work is one of the basic elements of a Quality Improvement system in healthcare, industry, hospitality, …
This module describes the five steps (5S) to better workplace organization. The module includes a simple activity that illustrates the benefits or simple, but powerful workplace organization techniques. 5S forms one of the basic elements of a Quality Improvement system in healthcare, industry, hospitality, and in many other sectors, and not only leads to higher …
This is the first in a series of short, interactive, online modules designed to introduce the basic concepts of Quality Improvement. Quality Improvement entails a structured problem-solving approach that has been successfully applied in many healthcare environments, including in long-term care. This approach entails problem and goal definition, analysis, implementation, and evaluation. The Quality Improvement …
This module describes the application of Spaghetti Diagrams to help simplify workspace layouts. A simpler, more streamlined layout reduces the travelling time for staff, thus allowing more time for direct care. The module demonstrates the use of Spaghetti Diagrams through an online activity. Spaghetti Diagrams are one of the tools of a Quality Improvement …
This module describes the application of Run Charts for medication safety and quality improvement. The module demonstrates the importance of collecting and analyzing data to understand when something has really changed in a process. Run Charts are one of the basic tools of a Quality Improvement system in healthcare, industry, hospitality, and in many …
This module will provide an introduction to medication safety at transitions of care for long term care providers. It will also provide techniques, tips and tools to obtain the best possible medication history (BPMH) using a systematic process. This practical approach will teach clinicians how to engage residents and caregivers in a dialogue about their …
This module is an introduction to a prioritization technique to select the ideas that will have the greatest impact with the least effort. In an environment of limited resources, it is important to focus on the critical few versus the trivial many. The module demonstrates the Impact-Effort analysis technique through a simple online activity. …